Home Heating Oil & Local Oil Delivery

1. The No Run Out Guarantee Terms and Conditions

The No Run Out Guarantee applies exclusively to those fuel oil and propane residential customers enrolled in McDougall Energy’s Automatic Delivery Service.
The program shall become null and void and McDougall Energy shall have no further obligation under this guarantee  in the following circumstances:

• The customer switches their primary heating source from fuel oil or propane (collectively the “Fuel”) to an alternate source at any time during their enrollment in the Automatic Delivery Service;
• The customer fails to pay for Fuel within the agreed upon payment period, resulting in account suspension;
• The customer’s historical consumption pattern changes significantly without prior notice to McDougall Energy. Examples include, but are not limited to:
  • Adding or removing appliances that impact Fuel usage;
  • Extracting Fuel from the existing tank for other purposes;
  • Changes in the use of the premises or the number of occupants;
• McDougall is unable to deliver Fuel due to circumstances beyond its reasonable control, including, but not limited to:
  • Natural disasters, such as floods, fires and severe storms;
  • Labour disputes, such as strikes shortages of labour or material;
  • Government regulations or decrees;
  • Fuel supply disruptions, including shortages of crude oil, fuel oil, or propane;
  • In the event of a supply shortage, McDougall Energy reserves the right to allocate its Fuel at its sole discretion among its customers, its own operations, and its subsidiaries;.
• Customer actions are determined by McDougall Energy, in its sole discretion, to have been the cause of or substantially contributed to a run out situation.

IMPORTANT NOTICE:  Every heating system must have an inspection completed as required by law. Delivery may be suspended should the inspection certificate not be on file or if any code deficiencies are found during the inspection. Automatic delivery may be suspended or cancelled should there be any code deficiency within any portion of the home heating system, and will only be resumed until such time the deficiency has been corrected to T.S.S.A. standards or an inspection has been completed by an approved technician. McDougall Energy shall not be liable for a run-out during a period of suspended delivery due to non-compliance with inspection or regulatory requirements.

REGIONAL AVAILABILITY: The No Run Out Guarantee is not available in all geographic regions. To confirm eligibility for this program in your area, please contact McDougall Energy.

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2. Free Propane Tank Rental Offer Terms and Conditions

Definitions

“McDougall Energy” means McDougall Energy Inc. and Group of Companies including McDougall Energy Inc. and the following divisions of McDougall Energy Inc.: Edward Fuels; Dodsley Propane and Dowler-Karn.

Offer

Subject to the conditions detailed in Section 3 and the fulfillment of eligibility criteria outlined in Section 2, McDougall Energy Inc. (“McDougall”) shall provide eligible customers with one (1)  propane storage tank at no rental cost for the initial contract year of their Propane Agreement term. This provision ensures that no rental fees will be incurred for the usage of the provided propane tank throughout the first year of the Propane Agreement, contingent upon the customer’s compliance with the eligibility requirements specified in Section 2 (collectively referred to as the “Offer”).

Eligibility

To qualify for the Offer, customers must:

1. Reside at a residential property within eligible regions of Ontario as described under section 3 (the “Premises”); and
2. Be enrolled in a propane supply agreement with McDougall Energy for a minimum five (5) year term at the Premises (the “Propane Agreement”).
3. Consume at the Premises a minimum volume of 2,000 litres of propane annually.

Geographic Region

1. This Offer is not available across all regions of Ontario and is limited to eligible customers residing in certain regions of Ontario. Please contact McDougall Energy at info@mcdougallenergy.com to determine whether your Ontario region qualifies.
2. McDougall Energy reserves the right, at its sole discretion, to change, modify, expand or restrict the eligible regions of Ontario.
3. Customer inquiries regarding the eligible regions of Ontario shall be directed to info@mcdougallenergy.com.

Additional Conditions

The following additional conditions apply to this Offer:

1. 2. Offer availability is limited to customers of McDougall Energy who satisfy the eligibility requirements outlined in section 2.
   3. Eligible customers are responsible for providing supporting documentation to McDougall Energy in satisfaction of the eligibility requirements outlined in section 2 including, without limitation, proof of age.
   4. Unless eligible customers provide supporting documentation as outlined 2 of these terms and conditions, McDougall Energy is not obligated to apply the Offer to eligible customers.
   5. The Offer is limited to the first contract year of the term of the Propane Agreement. At the conclusion of the first contract year, rental fees will be charged to the Customer for the remainder of the term of the Propane Agreement, including any extensions or renewals.
   6. Subject to any provisions to the contrary in the Propane Agreement, title to the propane tank shall remain at all times with McDougall Energy.
   7. In the event the customer is found to have breached any term under the Supply Agreement or where McDougall elects to terminate the Supply Agreement, McDougall Energy shall be entitled to remove the propane tank from the Premises at its sole discretion.
   8. In the event that the propane tank is stolen, destroyed, damaged beyond repair or otherwise deemed unusable, Customers shall be responsible to pay McDougall Energy the full replacement cost of the same or similar equipment.
   9. Eligible customers are not entitled to a change, upgrade, combine or substitute the Offer.
   10. McDougall Energy may change the Offer and these Terms and Conditions at any time without providing notice. The posting of the current and any amended Terms and Conditions at mcdougallenergy.com shall be deemed sufficient notice to customers.
   11. In the event of a conflict between these Terms and Conditions and the content of any document, brochure or promotional material advertising the Offer, these Terms and Conditions shall prevail. Customers can access the current Terms and Conditions by visiting mcdougallenergy.com or by request at info@mcdougallenergy.com.
   12. McDougall Energy reserves the right to suspend, disqualify, limit or revoke the Offer to any person or customer who is found or believed to be manipulating or otherwise abusing the process, fairness, integrity or operation of the Offer. The decision to exercise this right shall be at the sole discretion of McDougall Energy.

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3. Automatic Delivery Terms and Conditions

To qualify for automatic delivery, a minimum annual usage of 1,500 Litres is required on approved credit. Please note that automatic delivery requirements are subject to change at the sole discretion of McDougall Energy Inc.